<aside> 💡 If your cable still connects, but seems to have a loose contact, please follow these steps.

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STEP 1

1. Start your tether software.
2. Connect your cable to your computer and camera.
3. Please try to take a phone video showing the issue so we can see that the cable is connecting and reconnecting because of the loose wire.

LAST STEP

<aside> 💡 Contact our customer support [email protected]. Include the following information:

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• Your order number.
• What computer model do you use?
• What operating system and version do you use?
• What camera model and firmware do you use?
• Describe the problem as detailed as possible.
• If you purchased multiple cables please let us know which cable(s) seem to have a problem.
• Screenshot(s) and/or video(s) you took in the previous steps.

COBRAUNION - Professionelle Tetherkabel